Privacy Policy

Hello Entertainment SH.P.K ("we," "our," or "us") takes your privacy seriously. We operate the Hello - Talk, Chat & Meet application ("Service") and are committed to transparently informing you about how we handle your personal data. This Privacy Policy explains our data collection, use, sharing, and protection practices clearly and comprehensively.

1. Where This Privacy Policy Applies

This Privacy Policy applies to our mobile app Hello - Talk, Chat & Meet, its websites, events, and other services operated by Hello Entertainment SH.P.K. If a service requires a separate privacy policy, we will inform you accordingly.

2. Data We Collect

We collect various data types, including:

• Account Data: First Name, LastName, Email Address, Birthday and Gender.
• Location: Approximate Location, (based on Section 6).
• Technical Data: IP address, model and OS version.This data is not linked to your identity/account.
• Analytics: Activity Logs, Crash LogsThis data is not linked to your identity/account.

3. Why and How We Use Your Data

We process your data to:

• Operate and maintain our Service
• Personalize user experience
• Authenticate and secure your account
• Provide analytics and improve our Service
• Handle customer support queries
• Ensure legal and regulatory compliance

4. Third-Party Services

Our Service integrates third-party providers, including:

• Google Play Services
• Firebase Analytics & Crashlytics

You may log in or connect your account using third-party services such as Facebook, Google, and Apple. When you do this, we may collect certain information from these platforms based on your account permissions and privacy settings. Please review each platform's privacy policy for detailed information on their data handling practices:

• Sign in with Facebook
• Sign in with Google
• Sign in with Apple

Our Service uses Snapchat Camera Kit to provide engaging face filters during video calls. When you utilize this feature, Snapchat may independently collect and process certain data as described in their own privacy policy.

• Snapchat

5. Log Data

In case of technical issues, we collect log data such as device info, app configuration, and timestamps to troubleshoot and enhance service quality.

6. Location data

Our Service requires access to your geolocation (latitude and longitude) from your device to function effectively and provide you with localized experiences. If you do not grant permission for location access, you will not be able to use essential features of the Service.

7. Call Privacy

Calls made through our application are established using a peer-to-peer (P2P) connection whenever technically possible.

We do not record, store, monitor, or listen to the audio or video content of your calls. The communication is securely transmitted between the devices of the participants without passing through our servers.

In certain network conditions, when direct peer-to-peer connection is not possible (such as due to NAT or firewall restrictions), the call may be relayed via a TURN server.

8. Messaging Privacy

Chat messages exchanged within our application are stored securely to enable synchronized conversation history across your devices.

To ensure the best user experience—such as message history continuity and notifications, your messages are stored on our servers. However, we treat your data with the highest level of care and protection.

All stored messages are field-level encrypted, meaning:

• Each individual message (or field within a message) is encrypted before being written to our storage systems;
• Encryption keys are strictly managed and access-controlled;
• Even in the event of unauthorized database access, the data remains unintelligible and secure.

We do not use your chat content for analytics, advertising, training models, or any other purpose outside of delivering the core functionality of the app.

Access to message content is technically restricted from internal teams, except in rare cases where explicit user consent is granted for debugging or support purposes.

9. Data Security and Storage

We securely store data and implement industry-standard security measures. Data transfers comply with international privacy standards, using safeguards like the EU's Standard Contractual Clauses.

10. Data Retention

We retain your data only as necessary or legally required. Upon account deletion or your request, data is deleted subject to legal obligations

11. Your Privacy Rights

You have the right to:

• Access your data
• Request correction of your data
• Request deletion of your data
• Withdraw consent

Contact support@feelinghello.com to exercise these rights.

12. Children's Privacy

Our Service is strictly for users aged 18 and above. We immediately delete data collected from minors upon discovery.

13. Links to External Sites

Our app may contain external links. We don't control or assume responsibility for their privacy practices.

14. International Compliance

We comply with global privacy regulations, including GDPR (EU/UK), CCPA (USA), LGPD (Brazil), and PIPEDA (Canada).

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@feelinghello.com.

Hello Entertainment SH.P.K

Tirana Business Park
Tirana 1000, Albania
0038348242240